By Our Reporter
Lyca Mobile Uganda has finally issued a public statement following a widespread service outage on Saturday morning that left subscribers unable to access internet, make calls, or load data—triggering speculation and panic across the country.
The disruption, which began early morning on Saturday, saw users flooding social media platforms with concerns, with some alleging that the telecom company was exiting the Ugandan market without notice. The situation was made worse by the unavailability of Lyca Mobile’s customer service lines, leaving millions of subscribers without clarity or support.
After hours of silence, the company released a statement acknowledging the technical issue and assuring users that a resolution is underway. According to Lyca Mobile, full restoration of services is expected within 24 hours.
“We are working diligently to resolve this, and we expect full service restoration within 24 hours,” the statement read. “We sincerely regret any inconvenience caused and appreciate your patience.”
Since its launch in Uganda, Lyca Mobile has quickly gained traction with over 1 million subscribers, largely due to its competitively priced data bundles. However, the provider has faced recurring criticism over service reliability, frequent outages, and weak customer engagement.
Saturday’s outage has reignited concerns among users about the company’s long-term commitment to the Ugandan market, particularly amid the absence of proactive communication during service disruptions.
As of Saturday evening, Lyca Mobile had not responded to the growing speculation regarding its operational future in Uganda, beyond assuring subscribers of ongoing restoration efforts.
Below Are Reactions From Lyca Customers
